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ARCHIVE NAVIGATION
TABLE OF CONTENTS | FAQS | READ ME |
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 = AUDIO ONLY
 = AUDIO WITH PDF
 = SYNCHRONIZED
 = SYNCHRONIZED WITH TRANSCRIPT |
System Requirements |
| Browser recommendations |
| How do I play a session? |
| The session I have selected is not playing, what is wrong? |
| I was listening to an audio session and it just quit? |
| Do I need to have JavaScript enabled? |
| Session Inspector™ (transcription search) Requirements: |
| I can't navigate prior to my search point |
| How do I install QuickTime Player? |
| Troubleshooting tips for QuickTime and Windows: |
| Windows Internet Explorer 5.5 SP2 or 6.0 users click here: |
| I need more help, who do I contact and how? |
| I cannot access any of the speaker materials. What do I need to do? |
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| I cannot access any of the speaker materials. What do I need to do? |
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| Adobe Acrobat Reader must be installed to access the speaker materials. Adobe Acrobat Reader is available by clicking on the Get Acrobat Reader image just below the Archive Navigation. The direct link to download this software is http://www.adobe.com/products/acrobat/readstep2.html |
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| How do I play a session? |
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| Click on the session title from the session list pages and then click Listen or View Session to begin the presentation. |
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| The session I have selected is not playing, what is wrong? |
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| First, check to see if you have Quicktime Player installed on you computer. If you do not, refer to the Installing Quicktime Player section below. If you do have Quicktime installed, did you click on the play button in the player. If you still do not hear any audio, system resources may be running low causing the browser to leak memory. To rectify this problem, stop the presentation and restart. If this does not cure the problem, stop the presentation, close the window and re-launch the presentation or restart you computer. |
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| What can I do if I was listening to an audio session and it just quit? |
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| If the audio or video should quit, simply click the play button on the Audio Player controls, this always appears as an arrowhead pointing to the right and the session will begin where it left off. |
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| Do I need to have JavaScript enabled? |
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| Yes. In Netscape, click the Edit menu and select Preferences. In the Preferences dialog box, select Advanced and at the right and check Enable Java and Enable Javascript for Navigator. |
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| Session Inspector™ (transcription search) Requirements: |
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| You must use Microsoft Internet Explorer or Netscape 6.1 or higher to use the Session Inspector. |
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| I can't navigate prior to my search point in a closed-captioned presentation (The Full Featured Player)? |
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| To view any synchronized audio and slides prior to your search point you must click the Restart link that is located beside the Search link. You then will be able to navigate the entire closed-captioned presentation with the slider or chapter menu which are found on the control bar in the player. |
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| System Requirements: |
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Mac OS System Requirements
A PowerPC processor-based Macintosh computer.
At least 64MB of RAM.
Mac OS 7.5 or later.
Windows Systems Requirements
A Pentium-based PC or compatible computer.
At least 64MB of RAM.
Windows 95/98/NT/ME/2000 system software.
A Sound Blaster or compatible sound card and speakers.
DirectX version 3.0 or later recommended. |
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| How do I install QuickTime Player? |
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You can access the Quicktime Installer by either clicking on the Macintosh or Windows button on the left side of the archive website or going to www.apple.com/quicktime/download/. Note: You must have an active connection to the Internet in order to complete the QuickTime software installation.
Macintosh Users:
1. After downloading the QuickTime Web Installer, simply double-click its icon to begin the Web installation process.
2. Click Continue at the Welcome message, and Agree to the EULA. Select Full for the Installation Type option. Fill out the registration and click Continue.
3. The Quicktime Installer window appears and you are now ready to download the necessary files, click Continue. If you prefer to use a Proxy Server connection to download the files, click the Use Proxy checkbox to specify the proxy server address, port number, and your username and password, if required. If you are unsure of these settings please contact your network or systems administrator.
4. Select the Internet connection that you have and click Continue. After downloading the required files, the QuickTime Installer begins installing the software on your computer.
5. After a successful installation you receive a message asking you to Restart you computer.
For Windows Users (95/98/NT/ME/2000/XP):
1. After downloading the QuickTime Web Installer, simply double-click its icon to begin the Web installation process.
2. Click Continue at the Welcome message. Select the directory to install the QuickTime software by clicking Browse. When you have selected the directory, click Next. Select Full for the Installation Type option. Click Continue.
3. The setup program automatically creates a folder called QuickTime to install program icons. You can type a new folder name or select an existing folder from the list. Once you have made your selections, click Next.
4. The setup program installs the QuickTime plug-in into the Microsoft Internet Explorer or Netscape Navigator or Communicator plug-in folder. To locate additional browser plug-ins folders, click Browse. Once you have made your selections, click Next.
5. Fill out the Registration information and click Next. If you wish to use a Proxy connection to the Internet, click the checkbox for "Use HTTP Proxy" and enter the address of the Proxy server, if you do not know this information contact your system administrator. Click Continue. The QuickTime Web Installer will connect to the Internet and begin downloading the files needed to complete the installation.
6. The QuickTime Web installer begins installing the QuickTime software files. Next, the QuickTime Setup Assistant appears. Follow the on-screen instructions to set the connection speed, QuickTime browser plug-in settings, and file type associations.
7. Click Next at the Introduction window, then select you Connection Speed. Click Next at the Browser Plug-in window and Finish on the File Type Association window. Finally click Close on the Installation Finished screen. |
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| General troubleshooting tips for QuickTime Software on Windows-based computers: |
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Although the following tips are related to Microsoft Windows and PC hardware/software configuration, these steps may help to resolve issues.
Troubleshooting Tips:
Make sure your computer meets the system requirements outlined at www.apple.com/quicktime/download/requirements.html.
Try running ScanDisk to verify that the directory is OK. This is an important step to take before installing any software.
Try running the stand-alone version of the QuickTime installer in "Safe Mode." It is available at www.apple.com/quicktime/download/standalone/. This can help to isolate issues with background applications, and some driver conflicts.
Make certain you have installed the most recent drivers for your sound and video cards. Even if you have a "brand new" computer, it is not guaranteed to have the most recent software installed. Contact the manufacturer of your sound and video cards for additional information.
Make certain you have installed a recent version of DirectX. This can be downloaded from www.microsoft.com/directx/.
Errors are usually related to software conflicts, unusable files, or incompatibilities. They can also be related to specific hardware combinations, and sometimes the way in which the hardware is configured. Keep in mind that an error message does not necessarily point to a particular cause or solution. Since there can be many different causes for a particular symptom, some suggestions may not work, and you may need to discover a solution on your own. |
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| Important information for users of Windows Internet Explorer 5.5 SP2 and 6.0 with QuickTime: |
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| Microsoft Internet Explorer for Windows, versions 5.5 SP2 and 6.0 no longer support Netscape-style plug-ins, such as the plug-in installed as part of QuickTime 5.0.2 and earlier versions. Consequently, Windows customers using these versions of Explorer who visit this site may be unable to view QuickTime content in the browser. To mitigate this problem and to ensure a positive experience, you should visit www.apple.com/quicktime/troubleshooting/streamingcheck.html to insure you have the new ActiveX control for QuickTime.Note: This affects only users of Internet Explorer on Windows. |
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| Browser recommendations: |
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| Users are encouraged to use Netscape 6.2 or higher to view the archives or Internet Explorer 5.5 or higher. |
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| I need more help, who do I contact and how? |
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Please send an email to web@assochq.org
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